Frequently Asked Questions
Everything you need to know about shopping with TMC Fine Jewellers.
What materials are used in TMC Fine Jewellers pieces?
We use only the highest quality materials, including 14k and 18k solid gold, sterling silver, and ethically sourced gemstones and diamonds. Each product page provides specific details regarding the metal and stone specifications.
How do I determine my correct ring size?
We offer a comprehensive sizing guide on our website. Alternatively, you can request a complimentary physical ring sizer to be mailed to your home to ensure a perfect fit before placing your order.
Does my jewelry come with a warranty?
Yes, every purchase from TMC Fine Jewellers includes a 12-month limited warranty that covers any manufacturing defects. This does not cover accidental damage, normal wear and tear, or loss.
What is your return and exchange policy?
We offer a 30-day return policy for most items in their original, unworn condition. Please note that custom-made pieces and engraved items are final sale and cannot be returned or exchanged.
How long does shipping take?
Standard orders are typically processed within 2-3 business days. Domestic shipping usually takes 3-5 business days, while international shipping can take 7-14 business days depending on the destination and customs processing.
Do you offer professional cleaning and maintenance?
Absolutely. We recommend a professional cleaning and inspection every six months. We offer complimentary lifetime cleaning for all TMC Fine Jewellers pieces at our flagship locations.